Returns & Refunds

Returns & Refunds Policy

Last Updated: [Insert Date]

At Cockatoo Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) is provided.

  • The product is not listed as a non-returnable item.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Items damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request and arrange a replacement or refund where appropriate.

Return Process

To initiate a return:

  1. Contact our customer support team at [Insert Email Address].

  2. Include your order number and reason for the return.

  3. Wait for return instructions and authorization.

  4. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Please allow 5–10 business days for the refund to appear in your account after approval.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.